Terms & conditions

 

DELIVERY

Items will be sent out the next business day after receipt of payment, if the item is ready by this time. However, some items will have to be made from scratch, in which case they will be dispatched between 3 – 5 business days.

Business days are Mon – Fri

If you would like to cancel an order, please contact us to let us know before the shipping notification has been sent out, as an order cannot be cancelled after this time.

RETURNS & EXCHANGES

We hope that you will be very happy with your purchase. However, if for any reason you are not happy, please let us know immediately so that we can work to resolve the issue.

Returns are accepted if the item has not been opened or used and is returned within 7 days of receipt and after discussion of the problem. The cost of returns postage is the responsibility of the buyer.

If your item arrives damaged, please inform us on the day of receipt, providing photographic evidence of the damage, so that we can try to rectify the situation.

 

DISCLAIMER
All Wildflower Aromatics products are individually handmade, which makes them truly unique. No two items will be identical, as they are produced by human hands, not machines. As such that may mean that there may occasionally be blemishes, marks or other signs of imperfections, that appeared during the production process. However, these are not truly flaws, these distinctions are what makes our products one of a kind. Our products have a rustic nature, which embraces the handmade process and the unpredictable-ness that it brings.
Also, please note that whilst we have tried to represent the product as accurately as we can on the images provided. Your product may differ slightly in appearance partly due to the variations, as mentioned above. And partly due to the variations in electronic screen settings, for example colour and contrast variations.
Fortunately, the amazing aromas and benefits of our ingredients and products are unaffected by these variations in appearance.

Please be assured that we are dedicated to providing a high standard of customer service and so will always try our best to make sure you are happy with your purchase.
Email: contact@wildfloweraromatics.co.uk if you require any further info or advice